Introduction

DocuChat is a powerful AI chatbot platform that empowers businesses to create intelligent, context-aware chatbots trained on their own content. With DocuChat, you can reduce support costs, enhance customer satisfaction, and improve employee productivity in just minutes.

As an EU-based solution, DocuChat ensures data privacy and GDPR compliance while enabling you to create chatbots from various content sources. These AI-powered assistants excel at understanding context and delivering precise information, streamlining support and knowledge management processes.

What can DocuChat be used for?

• Customer Support: Automate responses to common inquiries, reducing support costs by up to 70%.
• Employee Assistance: Create internal knowledge bases for HR, IT, and other departments.
• Documentation Bots: Make your product documentation interactive and easily accessible.
• Sales and Marketing: Provide instant information to potential customers, boosting conversion rates.
• Education: Create interactive learning bots for educational institutions.
• Research: Build bots to answer questions from your research papers.
• And more!

How does DocuChat work?

DocuChat leverages advanced Retrieval Augmented Generation (RAG) techniques, along with proprietary and open-source enhancements, to deliver highly accurate and context-aware responses.

Retrieval Augmented Generation (RAG)

RAG is an AI framework that grounds language models in external knowledge sources, similar to an open-book exam. This approach offers several benefits:

• Ensures access to current and reliable information
• Provides transparency by allowing users to verify sources
• Eliminates the need for frequent model retraining
• Reduces the risk of data leakage and hallucinations

DocuChat's Enhanced RAG Process

1. Document Processing: Uploaded documents are divided into manageable chunks.
2. Embedding Generation: Each chunk is converted into a mathematical representation (embedding) using state-of-the-art models.
3. Vector Storage: These embeddings are securely stored in a vector database.
4. Question Processing: User questions are also converted into embeddings.
5. Hybrid Search: A combination of semantic and keyword-based search identifies the most relevant document chunks.
6. Context Preparation: The top most relevant chunks are selected as context.
7. Answer Generation: The AI model generates a response based on the question and provided context, using a carefully crafted prompt to ensure accuracy and relevance.

This enhanced process, combined with our proprietary techniques, enables DocuChat to provide highly precise and contextually relevant answers while maintaining factual accuracy and data privacy.

EU-Based Solution and Security Advantages

DocuChat offers a unique value proposition with its fully EU-based infrastructure and comprehensive AI model support:

• Complete Data Sovereignty: All components, including AI models, embedding models, and data storage, are located within the EU, ensuring full GDPR compliance.
• High-Performance AI: Leveraging a variety of powerful models including EU-based Claude 3.5 Sonnet and Mistral Large hosted on our own EU servers, as well as Azure OpenAI integration supporting GPT-4o and other GPT-based OpenAI models
• Ethical AI Development: As an EU company based in Estonia, we support responsible and sustainable AI growth within the European Union.
• End-to-End EU Compliance: From our company's legal structure to our technical infrastructure, every aspect of DocuChat is designed for EU data protection standards.