Insights
DocuChat provides detailed analytics to help you understand how your chatbots are performing and how users are interacting with them. Access these insights from the Analytics tab in your dashboard.
Chatbot Usage Trends
Monitor your chatbot's usage over time with an interactive line graph showing:
- Total views (represented by the teal line)
- Messages exchanged (represented by the gray line)
- Precise metrics for specific time periods
- Historical data from your chatbot's creation date
The graph allows you to track usage patterns and identify peak activity periods.
Satisfaction Rate Trends
Track your chatbot's satisfaction rate with a detailed timeline graph that:
- Shows the ratio of positive feedback to total feedback over time
- Displays trends from 0% to 100%
- Helps identify periods of high and low user satisfaction
- Enables performance optimization based on historical patterns
Chatbot Engagement Distribution
Analyze how engagement is distributed across your chatbots with an interactive pie chart that:
- Shows the relative usage share of each chatbot
- Allows toggling between views and messages metrics
- Uses distinct colors to identify different chatbots
- Includes a legend for easy identification
Chatbot Engagement Performance
Compare chatbot performance with a horizontal bar chart that:
- Ranks chatbots by engagement rate (messages/views ratio)
- Shows performance as a percentage (0-100%)
- Helps identify your most effective chatbots
- Enables data-driven optimization decisions
Feedback and Satisfaction
Get a comprehensive view of user satisfaction through a pie chart that:
- Shows the distribution between positive (blue) and negative (pink) feedback
- Provides exact feedback counts on hover
- Helps measure overall chatbot effectiveness
- Enables quick identification of satisfaction trends
Satisfaction Rate by Chatbot
Track individual chatbot performance with a horizontal bar chart that:
- Ranks chatbots by satisfaction rate (positive/total feedback)
- Shows rates as percentages (0-100%)
- Helps identify top and underperforming chatbots
- Enables targeted improvements based on performance data
Average Handling Time
Measure response efficiency with a horizontal bar chart showing:
- Average time between first user message and final AI response
- Comparison across all chatbots
- Time measured in seconds
- Helps identify chatbots that might need optimization
CTA Click Rate
Track call-to-action effectiveness with a horizontal bar chart displaying:
- Percentage of sessions with CTA clicks after user engagement
- Individual performance for each chatbot
- Helps measure conversion effectiveness
- Enables optimization of call-to-action placement and timing